Out of Hours Service

When the Trafford Connexions Centres are closed, there is an out of hours service available. Connexions Direct is part of the Connexions Service.

It offers you information on a wide range of topics as well as confidential advice and practical help.

Connexions Direct Advisers are here to listen and won't judge you and are available to talk to from 8am to 2am, 7 days a week. Tel 080 800 13 2 19.

All calls to Connexions Direct are free from a landline and an adviser will ring you back on your mobile.

Connexions Direct Advisers:
* Will never press you to give your name or personal details
* Will not share any information about you outside Connexions Direct unless we think you or another young person are in danger or at risk
* Will tell you if we think you are in danger or at risk and will offer you lots of support
* Will, if you wish, share your information with specialist organisations who can help you further

What happens when I contact Connexions Direct? No matter how you contact Connexions Direct you will be given confidential advice and support by an experienced adviser.

They will talk the issue through with you, offer advice and practical help and if necessary will tell you where you can get further information.

If you both agree that you need more face-to-face support, Connexions Direct will refer you to your local Connexions Partnership for one-to-one support from a Connexions Personal Adviser (PA). The adviser will be able to identify your local partnership and its contact details.

In some partnerships the adviser will be able to contact a PA on your behalf. The PA would then contact you to make an appointment. Or the adviser can give you all the information you need to make the contact with a local Connexions PA yourself.
There are many ways you can contact Connexions Direct, find out here?

Connexions Direct and Schools and Colleges
You can talk individually to an adviser on-line while at school or college. If a whole class or group tries to access the service at once it may stop a young person in need getting through. If you want to access Connexions Direct as part of a lesson, tell your teacher or tutor that they can email teachersupport@cxdirect.com to discuss their requirements in advance.

Connexions Direct Advisers
Many of our advisers have had previous experience working face to face with young people; some are graduates with vocational degrees in subjects such as social work, teaching or youth work.

It is important to remember advisers are not legally or medically trained so they will only be able to offer general advice on these issues and then recommend an expert service for you to contact.

Go to Connexions Direct website